Privacy Policy

Privacy Policy

SP Herba World – Official Policies & Legal Documentation

Last Updated: 25 November 2025

Applies to all users, customers, and visitors.

1. Privacy Policy

SP Herba World (“we”, “our”, “us”) is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you use our website or purchase our products.

Information We Collect

      • Full Name, Email, Phone Number

      • Billing & Shipping Address

      • Payment details (processed securely via payment gateway, never stored by us)

      • Device/IP data and browsing behaviour (via analytics)

    How We Use Your Data

        • To process orders and payments

        • Customer support and communication

        • Marketing updates with your consent

        • Improve website experience and service quality

        • Legal compliance and fraud prevention

        • You’ll receive WhatsApp messages related to the status of your orders. The frequency of these messages may vary. Standard data rates apply. 

      Data Protection

      We follow industry-standard security practices and use secure encrypted systems for transactions.

      Third-Party Sharing

      We only share required information with:

          • Payment partners

          • Courier & logistics providers

          • Legal authorities if demanded

        Your Rights

            • Access, correction, update or delete your data

            • Opt-out of marketing communications

            • Request data portability

          For data requests: info@spherbaworld.com

          2. Terms & Conditions

          By using our website or purchasing products, you agree to:

          General Conditions

              • Products are Ayurvedic/Nutraceutical wellness supplements; results vary by individual.

              • Must be used as recommended; consult a physician if necessary.

              • Misuse of products is not our responsibility.

              • All content (brand name, logo, images) is owned by SP Herba World.

            Pricing & Orders

                • Prices may change at any time without notice.

                • Orders may be cancelled if stock is unavailable or due to verification failure.

                • False information or fraudulent activity may result in order cancellation.

              Account Responsibility

              Users are responsible for maintaining the confidentiality of their account and password.
              Any unauthorised usage must be reported immediately.

              3. Shipping Policy

                  • Order processing time: 1–3 business days

                  • Delivery timeline: 5–8 business days depending on location

                  • Tracking information will be provided via SMS/email

                  • Delays may occur due to courier, weather, strikes, or holidays

                Shipping Charges

                    • Calculated during checkout based on location and weight

                  4. Refund & Cancellation Policy

                  Eligibility for Return/Refund

                  A return or refund is accepted only if:

                      • Wrong or damaged product is delivered

                      • Complaint raised within 48 hours of delivery

                      • Unused, unopened, and sealed condition

                    Non-Refundable

                        • Used or opened products

                        • Customer damage or negligence

                        • Discounted / Clearance items

                      Refund Process

                          • Approval after quality check

                          • Refund completion within 7–10 working days

                          • Refunds returned to the original payment method

                        Order Cancellation

                            • Before dispatch: full refund

                            • After shipping: cannot be cancelled, follow return process

                          5. Payment Policy

                          We accept secure payments through authorized gateways.
                          Payment failures due to banking or network delays are not our responsibility.

                          We do not store or have access to card/bank details.

                          6. FSSAI & AYUSH License

                          FSSAI License No: 21225182000908

                              • Lab tested for purity and safety

                              • Compliant with Indian food & herbal supplement regulatory standards

                            7. Health Disclaimer

                                • Ayurvedic products may work differently for each individual.

                                • Not intended to diagnose, cure, treat, or prevent disease.

                                • People with medical conditions or pregnant/breastfeeding women should consult a doctor before use.

                                • Not a replacement for prescribed medication or clinical treatment.

                              8. Policy Change Clause

                              SP Herba World reserves the right to modify, update, or change any policy at any time without prior notice.
                              Changes will be posted on the website with an updated date.
                              Continued use of services implies acceptance of new terms.

                              9. Contact Details

                              Company Name: SP Herba World
                              Email: support@spherbaworld.com
                              Phone: +91-7090008008
                              Address: Bengaluru, Karnataka, India

                              Customer Support Hours: Monday – Saturday, 10 AM – 6 PM IST

                              Acknowledgement & Agreement

                              By accessing our website and placing an order, you agree to all policies stated above.

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